Responsible Gaming and Player Protection Information Policy

Tiger365 is committed to endorsing responsible wagering and promoting awareness of problem gambling, prevention, intervention and treatment.

Website is committed to endorsing responsible wagering as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. Responsible Gambling Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting responsible gambling practices. We consider it as our responsibility to you, our customers, to ensure that you will keep on enjoying your wagering experience on our site, remaining at the same time fully aware of the social and financial harms associated with problematic gambling. In order to help our customers in gambling responsibly, we ensure that all our staff receive responsible gambling awareness training, while we also provide the following information and features on our site.

• Customer-driven loss limits;
• Self-exclusion option by contacting Customer Service;
• Links to SICAD, GamCare, Gambling Therapy and other organisations;
• Self protection and awareness information;
• Information and tools to protect player’s account and prevent underage gaming.

Temporary Account Closure / Self-exclusion

You may at Your discretion choose to restrict your access to your account and/or exclude Yourself from playing any Games on the website, temporarily or permanently. To restrict your access to the Games or self-exclude, visit the relevant section of your Account (Profile > Player Protection) or email support@tiger365.social. Account blocking and self-exclusion requests take effect immediately. To revoke a restriction of your account, contact Customer Support. For your protection, revocation of such restrictions may take effect seven days after receipt of your request, provided that the period You chose has elapsed.

Maintaining control

Whilst the majority of our customers gamble within their means, for some it can be more difficult. To maintain control of your gambling habits, bear in mind the following points:

• Gambling should be done in moderation and undertaken as a form of entertainment, not as a way of making a living;
• Avoid chasing losses;
• Keep track of the time and monitor the amount of money you spend;
• If you need help, use the loss limits functionality to help control the amount you can spend. These can be accessed from within the “Settings” panel, from the “Profile” menu, under “Account”, or you can contact Customer Support for help;
• Should you need a break from gambling, self-exclusion can be set by contacting Customer Support;
• If you need to talk to someone about concerns you may have with your gambling, contact one of the organisations detailed below.

To monitor your account activity regarding transactions (deposits, withdrawals, Sportsbook bets or Casino bets), visit the relevant section of your account (History > Transactions). If you notice a transaction at your account that you did not initiate, immediately notify Customer Support by email and change your password. As part of registration, You choose a username and password for logging into the website. It is Your sole and exclusive responsibility to keep your login details secure. You must not disclose or share your login details with anyone. The website is not responsible for abuse or misuse of Your Account by third parties due to Your disclosure, whether intentional or accidental, active or passive, of Your login details to any third party.

You think you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else’s, the following questions may help you learn more about your gambling behaviour and whether it may be problematic:

• Have you ever neglected your studies or work due to gambling?
• Do you gamble to pass time or out of boredom?
• Do you play alone and for long periods of time?
• Have others ever criticised your gambling?
• Have you ever lost interest in family, friends or hobbies due to gambling?
• Has it ever happened to you to lie, borrow or even steal money to cover gambling losses?
• Has it ever happened to you to lie, borrow or even steal money for gambling?
• Are you reluctant to spend money allocated for gambling on other goals?
• Do you gamble until you lose all your money?
• After losing, do you feel the need to play as soon as possible to cover losses?
• Are there times that gambling follows arguments, frustrations or disappointments?
• Does gambling cause you depression or suicidal thoughts?

The more questions that you answer “yes” to, the more likely it is that you are having gambling issues. To speak with someone who can give you professional advice and support, contact one of the organisations below:

• SICAD
• GamCare
• Gambling Therapy
• Gamblers Anonymous UK

Underage gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on the website. We take this very seriously. We carry out age verification checks on all customers who use payment methods available to those under 18. Additionally, we randomly perform age verification checks on customers using other payment methods.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.

For questions about account restrictions or player protection, contact support@tiger365.social.